Refund Policy

1. Overview

This Refund Policy outlines the terms for refunds on purchases made through Radiant Roleplay, operated by Xellian.

2. Refund Policy

You have the right to withdraw from your purchase within 14 days without giving any reason.

Important: By purchasing a subscription, you request immediate access to digital content. You acknowledge and agree that once you access your subscription benefits, you lose your right of withdrawal under the 14-day cancellation policy.

3. How to Request a Refund

To request a refund:

1. Open a support ticket in our Discord server
2. Provide your transaction ID or email used for purchase
3. Allow up to 5 business days for processing

4. Refund Processing

Refunds will be processed to your original payment method within 5-10 business days after we receive your request. Processing times may vary depending on your payment provider.

5. Subscription Cancellation

You may cancel your subscription at any time to prevent future charges. Cancellation can be done through your account settings or by contacting support.

6. Contact Us

For refund requests or questions about this policy, please contact Xellian through our Discord server's support ticket system.